Need help with an order, tracking update, or general enquiry? Check the support guidance below first, then contact WhatsApp support for faster order-status assistance on both desktop and mobile.
Order Support
Check order status first, then contact support if needed
Tracking Guidance
Tracking is available after the order is marked as shipped
Built For Australia
A mobile-friendly support layout tailored for Australian customers
Faster Messaging Flow
WhatsApp support helps simplify order-status communication
To reduce delays and repetitive requests, encourage customers to first review the support flow below before contacting support.
Customers can place orders online at any time. Larger mixed orders may take longer to prepare than smaller orders.
On business days, paid orders are located and packed. Processing may take around 1–2 business days and longer during backlogs or public holidays.
Once packed, orders are sent out the next business day. After shipping, tracking can be checked from the order area.
To help us check your order faster, please send your order number together with the name, phone number, or email used for the order.
Share the order number so support can find your order more quickly.
Include your name, phone number, or email address used when placing the order.
Our support team can then help confirm your order progress and shipment status.
The original contact page guides users to read FAQs first before submitting a support request.
Keep your contact page aligned with the store footer and social support flow.
Customers should first check the order area, where the current order status is shown directly.
Requiring an account helps reduce repetitive support requests and makes order tracking easier to manage.
If payment was successful, the order should still appear in the account area as Paid even if the email was delayed or blocked.
Once an order is marked as Shipped, tracking can be accessed from the orders area.
Some duplicate checkout attempts may appear as Cancelled. Customers should verify whether another order from the same date shows Paid or Shipped.
Contact support after reviewing the FAQ and checking the latest order status, especially for order-progress questions.
