Shipping & Dispatch Policy

Fast Australia-Wide Shipping With Clear Order Updates

At IGET Vape store We aim to keep every order simple, transparent, and easy to follow. From payment confirmation to dispatch, tracking updates, and delivery estimates, this page gives customers a clearer view of how shipping works across Australia.

Processing Time

Within 2 business days after payment confirmation

Dispatch Method

Handed to Australia Post on the next business day

Flat Shipping Rate

$15 standard postage across all states

Tracking Updates

Tracking details are sent by email after dispatch

Order Processing

Orders are processed within 2 business days after payment confirmation, helping customers understand when the order enters the dispatch stage.

Dispatch Timing

Once processed, parcels are typically dropped off to Australia Post within the next business day for outbound delivery.

Shipping Fee

Standard postage is a flat $30 across all Australian states and territories, keeping pricing easy to understand.

Tracking Support

Customers receive tracking details by email after dispatch so they can monitor the shipment through the carrier network.

Estimated Delivery Times By State

Delivery estimates are based on Australia Post service from NSW to the destination. Final delivery timing may vary depending on location and carrier conditions.

State / Territory Estimated Delivery Time
New South Wales (NSW) 2–3 Business Days
Victoria (VIC) 3–4 Business Days
Queensland (QLD) 3–4 Business Days
South Australia (SA) 3–5 Business Days
Western Australia (WA) 4–6 Business Days
Tasmania (TAS) 4–5 Business Days
Northern Territory (NT) 5–7 Business Days
Australian Capital Territory (ACT) 2–3 Business Days

Important Shipping Notes

  • Delivery estimates are calculated from NSW to the customer’s delivery address.
  • Once an order is handed over to the carrier, delays caused by weather, holidays, or peak periods may affect final arrival time.
  • Please make sure City, State, and Postcode details are correct to help avoid shipping errors or delivery delays.

Handling Out-Of-Stock Items

  • Available products are dispatched within the normal timeframe instead of holding the entire order.
  • Missing items are shipped separately as soon as they are restocked.
  • No extra shipping charge is added for the follow-up shipment.

Need Help With Your Order?

For tracking updates, delivery questions, or order support, please contact our support team for faster assistance.

Shipping Policy FAQs

How long does order processing take?

Orders are generally processed within 2 business days after payment confirmation before moving into dispatch.

When will tracking information be sent?

Tracking details are usually sent by email after the order has been dispatched to the carrier.

Is shipping charged differently by state?

Standard postage is presented as a flat rate, making shipping charges simpler for customers across Australia.

What happens if one item is out of stock?

In-stock items are sent first, and the missing item is shipped later when available without an additional shipping fee.

Can delivery take longer than the estimate?

Yes. Delivery times are estimates only and may be affected by carrier operations, weather conditions, public holidays, or demand spikes.

What should customers check before ordering?

Customers should confirm that their shipping address, city, state, and postcode are entered correctly before placing an order.

Policy Notice: It is the customer’s responsibility to make sure the address information provided is accurate, including City, State, and Postcode to prevent any error or further delays in shipping. Didn’t find what you are looking for?

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