Find quick answers about shopping with IGET Vape Store Australia. This FAQ page covers adult age requirements, order tracking, shipping updates, customer support response times, product issues, returns, and useful account links.
This website is intended for adults only. Customers must meet the legal age requirement in their region.
Use your Order ID and billing email to check your order progress through the tracking page.
Order and shipping details are sent by email after the order is processed and dispatched.
Support enquiries are handled in order, so complete order details help speed up the process.
Age requirement, account guidance, and support response expectations.
Order status, tracking details, confirmation emails, and account checks.
Dispatch timing, shipping emails, delivery estimates, and address checks.
Incorrect orders, faulty products, sealed items, and return handling.
Vaping products are intended for adults only. Customers must be at least 18 years old, or meet the legal age requirement that applies in their region, before accessing or purchasing vape-related products.
Customer support messages are handled in the order they are received. Please allow up to one business day for a response during business hours. Sending repeated messages before a reply may slow down handling because it can move your request back in the queue.
You can use the order area to review your account and order details. If you placed an order, keep your Order ID and billing email ready so you can check your order status more easily.
You can browse popular IGET products through the shop and product category pages, including IGET ONE, IGET BAR PRO, IGET BAR PLUS S3, and matching IGET BAR PLUS S3 POD options.
Go to the Track Order page and enter your Order ID together with the billing email used at checkout. Your Order ID is normally shown on your receipt and in your confirmation email.
After your order has been processed and labelled for dispatch, you should receive an email with your purchase or shipping details. Please check your inbox, spam, and promotion folders if you cannot find the message.
Before contacting support, check your order page and tracking page first. This helps confirm whether the order is still processing, has been shipped, or needs further support.
Log in to your account and check your orders. If you still cannot confirm the order status, use your Order ID, billing email, and payment details when contacting support so the team can review the issue more efficiently.
Orders are generally processed before dispatch, and shipping updates are sent once the parcel has been prepared and labelled. Please refer to the Shipping Policy page for current processing times, delivery estimates, and state-by-state shipping guidance.
Yes. Once your order has been shipped and labelled, you should receive an email with purchase and/or tracking details. If the email does not arrive, check spam folders first, then use the tracking page or your account.
Make sure your delivery details are correct before checkout. Incorrect city, state, postcode, or contact information may cause shipping delays or delivery errors.
Yes. Delivery times may vary depending on location, carrier handling, public holidays, weather, and peak periods. Check the Shipping Policy page for detailed estimates and current shipping notes.
Contact customer support as soon as possible after receiving the parcel. Include your Order ID, photos of the received items, and your full order details so the issue can be reviewed quickly.
If you believe an item is faulty, contact support promptly with your Order ID, product name, photos or video evidence where possible, and a short description of the issue.
Where a return is requested, products should remain sealed unless support gives different instructions. Keeping items sealed helps the support team review return or replacement requests more clearly.
If support confirms that an incorrect or faulty product qualifies for replacement handling, they will provide the next steps. Always wait for instructions before sending anything back.
Use the links below to check your order, read the shipping policy, or review the store terms before contacting support. Preparing your Order ID and billing email will make order-related support faster.
Review site terms, customer responsibilities, and store policy information.
View TermsRead how account, order, and customer information may be handled by the store.
View Privacy